Frequently Asked Questions
Shipping and Delivery
We ship all items with Royal Mail Tracked, Parcelforce, DHL or UPS. How your item is shipped will depend on size & weight. Sorry it is not generally possible to request specific shipping methods.
At present we only offer shipping within the UK.
We aim to ship all items within 3 Working days. Most items will arrive within 3-5 days of placing an order but there may be the occasional delay at busier times of the year when the delivery services can get overwhelmed. If your order has not arrived after 10 days after then please contact us.
Orders & Returns
Simply add your desired items to the basket and complete the checkout process.
You have the right to cancel this contract within 14 days without giving reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). You may use the example model cancellation form below, but it is not obligatory.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
You can make an order as a guest but creating an account will allow you to better keep track of your orders and keep up to date with new items and offers.
You should receive a tracking number when your item is dispatched. In your order history you should be able to track this simply by clicking on the tracking number or you can enter the tracking number here : https://www.epicitems.uk/track-your-order/
Please contact our Customer Service team to arrange your return.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
Please package the item securely and ensure our returns form is included inside.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Will you refund my postage costs to return an item?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
– If we sent you the wrong item
– If the item is damaged or faulty
– Where you are returning a substitute item which you do not want to keep
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.