Delivery Information

Our Mail order service is operating as normal, We aim to ship all in stock items within 1 working day. Depending on the Size, Weight & Value of your order we will send it either using Royal Mail or DHL. If you are out when Royal Mail or DHL attempt delivery or your package won’t fit through the letterbox they will leave a card confirming they have tried to deliver. Please follow the instructions on the card to re-organise delivery or pick-up directly with Royal Mail or DHL.

We currently accept orders for delivery to UK addresses only and you may find that some locations are excluded by our couriers in order to ensure we are able to offer free shipping.

Items sent with DHL will arrive on the next working day and most items sent via Royal Mail currently arrive within 3 days from us posting them to you. However, delays do sometimes occur within the mailing system and we would ask that you wait a total of 7 days for the delivery to be made before getting in touch with us. We also recommend checking with Royal Mail, in case they have your item after a failed delivery attempt.

If you have still not received your order 14 days after the dispatch date, please contact us. Please note that we are only able to assist with items sent by Royal Mail once the 14 day period has passed and we will be unable to provide a replacement item. Any claim must be submitted within 60 days of the dispatch date.