Data Protection Policy

Your Data


“Your Information” is defined as any information you provide to us or other users in relation to the Epic Items UK service including the registration or feedback process, your postings on the message boards and any other content that you post within the Site. You are solely responsible for any information you post, and we act as a mere conduit for your online distribution and publication of this information.


Your Information and your activities on our Site must not:

a. be false, inaccurate or misleading;
b. be offensive or menacing, abusive, defamatory, or in breach of copyright, confidence, privacy or any other rights;
c. infringe any third party’s copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
d. be fraudulent;
e. contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information;
f. cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Site is in any way impaired.


The Site contains robot exclusion headers. Much of the information on the Site is updated on a real time basis and is proprietary or is licensed to Epic Items UK by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for Your Information) from the Site without the prior expressed written permission of Epic Items UK and the appropriate third party, as applicable; (iii) interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site; or (iv) bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site. We do not authorise you to extract or re-utilise substantial parts of our Site, or to make systematic and repeated extractions or re-utilisations of insubstantial parts of our Site.


When you use our website you will be asked to provide certain personal information. Your personal data will be held and used by and shared between the Epic Items UK group of companies (“the Group”).  Please see our Privacy Policy for further details.
What personal information is collected?

We may collect and use the following information:

•    Your name and contact information (including home address, e-mail address, home telephone number and mobile phone number and delivery addresses) and any other contact details you provide to us;
•    Your age and date of birth;
•    Your country of residence;
•    Your title (e.g. Mr, Mrs or Miss)
•    Financial information including card payment details;
•    Information that you provide when you use our website;
•    Names and contact telephone numbers for any alternative contacts that you provide to us;
•    Records of any correspondence with you regarding any specific enquiry you make;
•    Your IP Address
•    Your Marketing Preferences.

Direct marketing and your preferences:

We may wish to provide you with information about new products, promotions, special offers of Epic Items UK, and other information which may be of interest to you and invite you to take part in market research. This communication may occur by post, telephone, email or SMS (unless you have asked us not to do so). We will obtain your specific consent where we are required to do so in accordance with applicable regulation. We will ensure that any direct marketing or market research that you receive or are contacted about by electronic means will provide a simple means for you to refuse further marketing. For example, in emails it may provide you with an ‘unsubscribe’ link, or an email address to which you can send an opt-out request. We will stop any marketing to which you object or withdraw your consent to within a reasonable period, in order to allow sufficient time for the change to be administered. You can change your mind at any time about marketing by informing us by email to . In such cases Epic Items UK would not necessarily remove all your personal data from its database(s) but would note and respect your changed direct marketing preferences.

Who do we share this information with?

Your personal information will be made available to our authorised service providers and third-party suppliers which perform certain services on our behalf e.g. providing IT support and maintenance, providing hosting services and providing marketing services. These service providers may have access to personal information needed to perform their functions on our behalf but are not permitted to share or to use such information for any other purpose. These service providers may be in other countries but where any information is transferred abroad, your personal information will be safeguarded in accordance with the provisions set out below. In addition to the direct marketing purposes explained above, we may share personal information with other companies within the Group the extent needed for proper management and parental analysis and decision making.

We may also disclose your personal data:

In response to a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend legal claims; or as otherwise required or permitted by applicable laws and/or regulations;
When we believe that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property or safety of Epic Items UK, other companies within the Group, Franchisees, customers, staff, suppliers or others; to comply with applicable law or co-operate with law enforcement; or to enforce our terms or other agreements;
To prospective or actual buyers in the event of the sale or prospective sale of our business or assets, or to other companies within the Group in the event of a reorganization; and
We will not otherwise transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission to do so or are otherwise required or permitted to do so by law.

Third party personal information:

If you provide personal information about someone else (such as an alternative contact) then you should not do so without their permission. By providing us with someone else’s personal information you confirm that you have their consent to do so. Where information is provided by you about someone else, or someone discloses information about you, it may be added to any personal information that is already held by us and it will be used in the ways described in this agreement.

Will my personal information be transferred abroad?

The personal information you provide to us is processed in the UK. It may be transferred to other members of the Group and to Franchisees as described in previous paragraphs. Some of the companies to whom your personal information will be disclosed are located outside of the European Economic Area (“EEA”), in countries which do not provide the same level of protection to personal information (such as Australia and the United States). We will take steps to ensure that your personal information will be afforded the level of protection required of us under applicable data protection legislation and this notice.

If you object to your Information being transferred or used in this way, please do not register.

How to get copies of or amend the information we collect:

You may request details of personal information which we hold about you under the GDPR at any time (a Data Subject Access Request or DSAR). No fee will be required, although reasonable fees can be charged for manifestly unfounded or excessive requests. Your request will be responded to within one calendar month or any earlier time limit prescribed by law. For more information please see our Privacy Policy.